Technical Support Specialist – Bilingual (English/Spanish)

Valor Intelligent Processing; Addison (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

Valor Intelligent Processing is seeking a Technical Support Representative to provide first-level support for technical issues in our contact center.

Ideal candidates should possess a high school diploma and have 1-2 years of experience in a similar role, with strong communication skills in both English and Spanish. A commitment to customer satisfaction and troubleshooting is essential for success.

The position offers competitive compensation and benefits in a supportive work environment.

Qualifications

• Must be 18 years and older.
• 1-2 years of technical support or IT helpdesk experience.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Document all interactions and solutions in the ticketing system.

Skills

Technical support experience

Customer service skills

Fluent in English and Spanish

Knowledge of operating systems and software

Education

High school Diploma/GED

Diploma or degree in IT, Computer Science

Job description

Valor Intelligent Processing is seeking a Technical Support Representative to provide first-level support for technical issues in our contact center.

Ideal candidates should possess a high school diploma and have 1-2 years of experience in a similar role, with strong communication skills in both English and Spanish. A commitment to customer satisfaction and troubleshooting is essential for success.

The position offers competitive compensation and benefits in a supportive work environment.