Bilingual Tech Support Specialist – 24/7 Client Help

The Staff Pad; Georgia; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Dental Vision Life Insurance

Short & Long-Term Disability

401(k) with employer match

Paid time off + 9 holidays

Stocked breakroom with snacks

Discounted gym memberships

Job summary

The Staff Pad is seeking a Bilingual Technical Client Support Representative in Houston, TX. This full-time, non-exempt role is the first point of contact for technical issues, delivering support via phone, email, and web channels.

You will troubleshoot a range of hardware, software, streaming, and connectivity problems with comprehensive training, while documenting interactions in a ticketing system. Ideal candidates bring 1-2 years of customer-facing experience, strong communication skills,

Qualifications

• 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar).
• Basic computer proficiency across multiple applications/systems.
• Ability to multitask, manage time, and work independently or in a team.
• Prior exposure to technical support or troubleshooting is a plus but not required.

Responsibilities

• Provide technical support to internal and external customers via phone, email, and web chat.
• Take ownership of customer issues from initial contact to resolution.
• Troubleshoot hardware, software, streaming, and connectivity issues with full training.
• Document interactions and resolutions accurately in ticketing systems.
• Keep customers informed with timely status updates on tickets.
• Escalate issues appropriately with support from teammates when needed.
• Collaborate with team to strengthen technical skills and service quality.
• Contribute to positive customer experiences even in high-pressure situations.

Skills

Customer-facing experience

Bilingual communication

Basic computer proficiency

Tools

Ticketing systems

CRM software

Job description

The Staff Pad is seeking a Bilingual Technical Client Support Representative in Houston, TX. This full-time, non-exempt role is the first point of contact for technical issues, delivering support via phone, email, and web channels.

You will troubleshoot a range of hardware, software, streaming, and connectivity problems with comprehensive training, while documenting interactions in a ticketing system. Ideal candidates bring 1-2 years of customer-facing experience, strong communication skills,