Bilingual Customer Support Specialist (English/Spanish)

ChaseSource, LP; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ChaseSource, LP is seeking bilingual Customer Service Representatives in Houston to respond to inquiries, resolve complaints, and provide product information. The role requires handling calls, emails, or chats, and maintaining accurate records while meeting performance targets.

The ideal candidate will have a high school diploma, 2+ years in a call-center environment, and fluent English/Spanish, with strong communication and problem-solving skills.

Qualifications

• High school diploma or equivalent from an accredited institution.
• Bilingual, fluent in both English and Spanish.
• Previous experience in customer service or related field preferred.
• At least 2 full and/or consecutive years in a call-center environment.
• Proficient computer skills and ability to learn new software quickly.
• Ability to work well under pressure in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Professional phone etiquette and strong verbal/written communication.
• Excellent organizational skills and attention to detail.
• Must be available for 40 hours per week on a shift between Mon-Sat, 6:30am–8:00pm.

Responsibilities

• Handle a high volume of inbound customer calls professionally and promptly.
• Communicate with customers via phone, email, or chat.
• Assist with inquiries, provide accurate information, and resolve issues promptly.
• Use resources and procedures to respond to inquiries about account activity and violations.
• Collaborate with other departments to escalate and resolve complex issues.
• Take ownership of customer problems and follow up for satisfaction.
• Maintain PCI compliance when handling payments.
• Meet daily qualitative and quantitative targets.
• Reconcile payments and prepare end-of-day reports.
• Update customer records and document interactions accurately.
• Stay current with product knowledge and industry trends.

Skills

Bilingual English/Spanish

Communication skills

Attention to detail

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ChaseSource, LP is seeking bilingual Customer Service Representatives in Houston to respond to inquiries, resolve complaints, and provide product information. The role requires handling calls, emails, or chats, and maintaining accurate records while meeting performance targets.

The ideal candidate will have a high school diploma, 2+ years in a call-center environment, and fluent English/Spanish, with strong communication and problem-solving skills.