Bilingual Technical Support Engineer (Spanish)

Procom Services; Plano (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading IT services provider is seeking a Bilingual Technical Support Engineer in Plano, Texas. The role involves providing technical support to clients, managing escalations, and delivering technical training. Candidates must be fluent in Spanish and possess excellent communication skills. Strong troubleshooting abilities and a positive personality are essential. This position offers a chance to be a crucial part of a dynamic support team.

Qualifications

• Fluent in Spanish and excellent communication skills required.
• Ability to multitask and prioritize while meeting deadlines.
• Self-motivated with strong organizational skills.

Responsibilities

• Provide technical support to internal and external clients.
• Manage escalations and technical solutions effectively.
• Document technical solutions and create training materials.

Skills

Fluent in Spanish

Excellent verbal and written communication skills

Strong troubleshooting/systematic fault isolation skills

Ability to provide technical training

Friendly and approachable personality

Tools

TCP/IP

Windows Operating system

SQL

Linux/Unix

Job description

A leading IT services provider is seeking a Bilingual Technical Support Engineer in Plano, Texas. The role involves providing technical support to clients, managing escalations, and delivering technical training. Candidates must be fluent in Spanish and possess excellent communication skills. Strong troubleshooting abilities and a positive personality are essential. This position offers a chance to be a crucial part of a dynamic support team.