Bilingual Tech Support | EN/ES

Amazon; United States; Hybrid; USD 40,000 - 65,000; Full time

Job summary

Amazon is seeking Bilingual Technical Customer Support representatives to deliver high-quality support to Spanish and English-speaking customers. In this role, you'll handle customer inquiries, assist with technical troubleshooting, and work collaboratively to resolve issues. Excellent communication and a commitment to customer satisfaction are essential for success.

Applicants should have at least 2 years of customer service experience, be fluent in Spanish, and demonstrate flexibility with work schedules. The position offers a dynamic work environment and opportunities for continuous learning.

Qualifications

• 2+ years of customer service experience.
• Fluent in Spanish, both written and spoken.
• Ability to identify and troubleshoot issues logically.

Responsibilities

• Provide detailed service directly to customers.
• Advocate for customers by addressing their concerns.
• Assist with communication during product launches.
• Handle various types of customer contact including chat, email, and voice.

Skills

Customer service experience

Bilingual (Spanish and English)

Ability to troubleshoot

Flexibility

Technical documentation

Tools

Salesforce CRM

Microsoft Office

Job description

Amazon is seeking Bilingual Technical Customer Support representatives to deliver high-quality support to Spanish and English-speaking customers. In this role, you'll handle customer inquiries, assist with technical troubleshooting, and work collaboratively to resolve issues. Excellent communication and a commitment to customer satisfaction are essential for success.

Applicants should have at least 2 years of customer service experience, be fluent in Spanish, and demonstrate flexibility with work schedules. The position offers a dynamic work environment and opportunities for continuous learning.