Bilingual Tech Support Specialist — Remote & Flexible

Jobgether SRL; United States; Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Home office reimbursement

Medical and dental benefits

Retirement savings program

Baby bonus and parental leave top-up

Online learning and networking

EV purchase incentive

Remote work support

Job summary

Jobgether SRL is hiring a bilingual technical support specialist in the United States to assist customers, partners, and internal teams. You will diagnose hardware and software issues, guide platform configuration, and manage cases from first contact to resolution.

Ideal candidates will have strong communication skills, 1–3 years of tech support experience, and a degree in engineering or computer science. Knowledge of SQL, Python, Google BigQuery, and Excel is valued.

Qualifications

• Fluency in English and French is required.
• 1–3 years in customer service or technical support with hardware/software troubleshooting background.
• Post-secondary degree in Engineering/CS valued; experience in tech org is a plus.
• Strong technical aptitude and analytical problem-solving; knowledge of SQL, Python, C#, or JavaScript is valued.
• Experience with data warehouse tech like Google BigQuery; proficient in Excel (pivot tables & reporting).
• Familiarity with Google Sheets/Docs/Slides; quick learner of new tech.
• Excellent verbal and written communication; ability to explain tech concepts clearly.
• Strong interpersonal skills and ability to collaborate with customers, partners, and stakeholders.

Responsibilities

• Provide responsive technical assistance via phone, chat, and email to customers, partners, sales reps, and internal teams.
• Diagnose and resolve hardware/software issues related to connectivity, installation, and platform configuration.
• Provide guidance on database setup, user management, rules and reporting, and portal configuration.
• Manage support cases from initial contact through resolution with accurate documentation.
• Collaborate with internal teams and external partners on complex tech issues involving cameras, keyless systems, and connected devices.
• Coordinate device and accessory returns/exchanges with internal departments to ensure timely resolution.
• Address customer complaints, escalate critical issues when needed while staying professional and empathetic.
• Protect data confidentiality and support strategic organizational initiatives.

Skills

Bilingual English/French

Strong communication

Technical troubleshooting

Organized multitasking

Customer-focused

Team collaboration

Education

Post-secondary degree in Engineering or Computer Science

Tools

SQL

Python

C#

JavaScript

Google BigQuery

Excel

Google Workspace

Job description

Jobgether SRL is hiring a bilingual technical support specialist in the United States to assist customers, partners, and internal teams. You will diagnose hardware and software issues, guide platform configuration, and manage cases from first contact to resolution.

Ideal candidates will have strong communication skills, 1–3 years of tech support experience, and a degree in engineering or computer science. Knowledge of SQL, Python, Google BigQuery, and Excel is valued.