Remote Bilingual Tech Support Technician I

Seagull Software; United States; Remote; USD 30,000 - 44,000; Full time

Job summary

Seagull Software, LLC is seeking a bilingual customer support professional to provide outstanding service for our enterprise software and related applications. You will be the primary contact for customers via email, chat, and phone and will learn new technical skills to support a growing, global company.

You should have 2+ years in technical support, solid Windows knowledge, and strong English communication. Some weekend shifts are possible and a background in CS or IT is preferred.

Qualifications

• 2+ years’ experience as a technical support representative.
• Strong knowledge of Windows operating systems.
• Ability to quickly learn new software and tech.
• Excellent written and verbal English communication; other languages a plus.

Responsibilities

• Be the first point of contact with external customers via email, chat, and phone.
• Troubleshoot and resolve issues related to enterprise software and third‑party apps.
• Escalate issues to higher support tiers as needed.
• Research questions about software capabilities for resellers and end users; document details.
• Contribute to knowledge base and product improvements.
• Collaborate with Engineering, IT, QA and Sales.
• Take on special tasks like report writing and product documentation.

Skills

Customer support

Windows OS

Technical aptitude

English fluency

Team collaboration

Education

CS degree / tech cert

CompTIA A+

Job description

Seagull Software, LLC is seeking a bilingual customer support professional to provide outstanding service for our enterprise software and related applications. You will be the primary contact for customers via email, chat, and phone and will learn new technical skills to support a growing, global company.

You should have 2+ years in technical support, solid Windows knowledge, and strong English communication. Some weekend shifts are possible and a background in CS or IT is preferred.