Bilingual IT Support Specialist (Remote)

Regis Remote Office; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Regis Remote Office is seeking an IT Support Specialist to provide remote technical support for staff across hardware, software, and network issues. You will handle inquiries via phone, email and video, install and maintain systems, and document resolutions.

The role requires a Bachelor’s degree in IT/CS, 1+ year IT support, strong problem-solving, and excellent communication skills. Fluency in English and Spanish is required for this remote position.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 1+ year IT support experience; Windows and Mac OS experience.
• Knowledge of hardware, software, and networking concepts.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and in a team while multitasking.
• Familiarity with remote support tools and troubleshooting.
• Ability to perform under pressure and deliver customer service.
• Fluent in English and Spanish (spoken and written).

Responsibilities

• Respond to user inquiries via phone, email, and video conference, providing technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware and software systems.
• Maintain documentation of issues, resolutions, and system changes.
• Manage software upgrades and updates, ensuring compatibility with existing systems.
• Train users on hardware and software usage and provide ongoing technical support as needed.
• Research, record, and analyze data to effectively manage information flow and support business operations.
• Perform other duties as assigned based on business needs.

Skills

English

Spanish

Windows OS

Mac OS

Hardware knowledge

Networking basics

Remote support

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Remote support tools

Job description

Regis Remote Office is seeking an IT Support Specialist to provide remote technical support for staff across hardware, software, and network issues. You will handle inquiries via phone, email and video, install and maintain systems, and document resolutions.

The role requires a Bachelor’s degree in IT/CS, 1+ year IT support, strong problem-solving, and excellent communication skills. Fluency in English and Spanish is required for this remote position.