Bilingual Tech Support Specialist (Spanish)

Panasonic Connect North America; Leawood (KS); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO and holidays

Wellness programs

Job summary

Panasonic Connect North America is seeking a front-line support specialist to assist business customers via phone, email and chat. You will handle basic troubleshooting, create repair orders, and process service loaners in line with guidelines.

The role emphasizes the ability to read technical documents, work independently, and document interactions accurately in ticketing systems, while delivering excellent customer service in a fast-paced environment.

Qualifications

• Previous call center experience preferred.
• Fundamental understanding of electronics required.
• Ability to read and understand technical documents and manuals.
• PC literate with Word, Excel and PowerPoint.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a diverse, team-based environment.
• Ability to work independently with limited guidance.
• Ability to perform in a fast-paced, deadline-oriented environment.
• Excellent oral and written skills; respond well to customers under stress.

Responsibilities

• Provide exemplary customer service to internal and external customers.
• Support product-specific incoming calls, chats and emails.
• Demonstrate timely and efficient resolution of customer contacts.
• Exercise empowerment within guidelines when accommodating customers.
• Evaluate, research and escalate as appropriate for skill level.
• Support customer requests for general inquiries and route as appropriate.
• Accurately document customer contacts in ticketing systems.
• Demonstrate efficient use of resources.
• Learn new products and product types.

Skills

Call center experience

Electronics understanding

Reading technical docs

PC literacy (Word, Excel, PowerPoint)

Multitasking

Team-based environment

Independent work

Fast-paced environment

Following established procedures

Excellent communication

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Panasonic Connect North America is seeking a front-line support specialist to assist business customers via phone, email and chat. You will handle basic troubleshooting, create repair orders, and process service loaners in line with guidelines.

The role emphasizes the ability to read technical documents, work independently, and document interactions accurately in ticketing systems, while delivering excellent customer service in a fast-paced environment.