Bilingual Tax Return Resolution Specialist - Training Provided

Foundation Communities / Buckingham Mutual Housing; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Foundation Communities is seeking a Bilingual Tax Return Resolution Specialist for the Austin area. The temporary role runs mid-December 2026 through April 2027, with daytime weekday availability at Prosper Center South or Prosper Center North.

Training is provided, and no prior experience is required. The position involves resolving IRS-rejected returns, assisting with software configurations, and maintaining confidential client records.

Qualifications

• Fluency in English and Spanish (written and verbal)
• Proficiency with common software tools and technology
• Ability to work in a fast-paced environment during tax season

Responsibilities

• Resolve electronically transmitted returns rejected by the IRS and troubleshoot issues
• Communicate with taxpayers to obtain missing information and explain e-filing issues
• Configure tax software settings for each tax site
• Serve as a point of contact for site managers and resolve software and return-related issues
• File client paperwork and maintain organized records in the Transmitting office
• Use email, scanning tools, Google Drive and other tech to support operations
• Protect client confidentiality
• Complete paid training and tax certifications with provided support
• Demonstrate written and spoken English and Spanish proficiency

Skills

Bilingual English/Spanish

Tech savvy

Fast-paced environment

Tools

Tax software

Email

Scanning software

Google Drive

Job description

Foundation Communities is seeking a Bilingual Tax Return Resolution Specialist for the Austin area. The temporary role runs mid-December 2026 through April 2027, with daytime weekday availability at Prosper Center South or Prosper Center North.

Training is provided, and no prior experience is required. The position involves resolving IRS-rejected returns, assisting with software configurations, and maintaining confidential client records.