Bilingual Client Support Specialist - Flexible Schedules

Foundation Communities; Austin (TX); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Flexible schedules

Paid training

Job summary

Foundation Communities’ Tax Help program seeks a team of motivated individuals to provide bilingual client support at our Austin tax sites during the 2027 filing season. As a Bilingual Client Support Specialist, you will respond to inquiries via phone and email, schedule appointments, and transfer calls to appropriate departments.

The role offers flexible schedules (full-time and part-time) from December 2026 through April 2027, with no prior experience required and comprehensive training

Qualifications

• No previous experience required; training provided.
• Fluent in English and Spanish (written and verbal).
• Strong interpersonal and communication skills.
• Comfortable with technology and basic computer operations.

Responsibilities

• Provide high-quality customer service for clients calling in with questions.
• Capture detailed notes for each client case and collect information as necessary to resolve issues.
• Schedule appointments for clients.
• Transfer calls to other Tax Help program departments as needed.
• Protect client confidentiality.

Skills

Customer service

Bilingual (English/Spanish)

Interpersonal skills

Communication skills

Technology proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Company Description

The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description

The Bilingual Client Support Specialist position responds to client inquiries via telephone and email. Client support specialists work either at Prosper Center South (2900 S I-35 Frontage Rd, Austin, TX 78704) or at Prosper Center North (601 W Braker Ln, Austin, TX 78753). Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends. This is a great opportunity for people looking for temporary work, a second job, or an entry-level position into a dynamic non-profit organization.Temporary Position:December 2026 – April 2027.

Primary Duties/ Responsibilities

• Provide high-quality customer service for clients calling in with questions
• Capture detailed notes for each client case and collect information as necessary to resolve issues
• Schedule appointments for clients
• Transfer calls to other Tax Help program departments as needed
• Protect client confidentiality
• Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)
• Strong interpersonal skills
• Prior experience working in a fast-paced environment
• Proficiency with technology and knowledge of computer operations and software
• Written and verbal proficiently in English and Spanish

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$20.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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