Bilingual Tax Return Resolution Specialist - Training Provided

Foundation Communities; Austin (TX); On-site; USD 23,000 - 32,000; Part time

Job summary

Foundation Communities in Austin, TX is seeking a Bilingual Tax Return Resolution Specialist to support the Tax Help program during the 2027 filing season. You will contact taxpayers, resolve IRS-rejected e-filed returns, and assist with software configuration at Prosper Center South or Prosper Center North.

Temporary position from mid-December 2026 to April 2027. Training is provided, no prior experience required, and compensation is $20.00 per hour with weekday daytime hours.

Qualifications

• Fluency in English and Spanish for written and verbal communication.
• Proficiency with general computer software and office tools.

Responsibilities

• Contact taxpayers to resolve electronically transmitted returns that IRS has rejected.
• Troubleshoot tax return diagnostic issues and assist in administrative work.
• Configure tax preparation software settings for each tax site.
• Serve as a point of contact for Site Managers and a resource for software and return-related issues.
• Maintain organized client records and use email, scanning software, Google Drive, and other technology.

Skills

Bilingual English-Spanish

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Tax Return Resolution Specialist - Training Provided

Asset Building Austin Temporary Austin, TX, US

2 days ago Requisition ID: 1989

Company Description:The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description:Tax Return Resolution Specialists contact taxpayers to resolve electronically transmitted returns that the IRS has rejected, troubleshoot tax return diagnostic issues, and assist in other administrative work. We are looking for someone with weekday, daytime availabilitywho is available to work either at Prosper Center South (2900 S I-35 Frontage Rd, Austin, TX 78704) or at Prosper Center North (601 W Braker Ln, Austin, TX 78753).

Temporary Position: Mid-December 2026 – April 2027.

Primary Duties/ Responsibilities

• Assist Transmitting Managers to ensure all returns are transmitted (as applicable) and all rejected tax returns are resolved correctly, professionally, and in a timely fashion
• Communicate with taxpayers regarding missing or incorrect tax return information and effectively explain any issues that arise in e-filing the return
• Assist in configuring tax preparation software settings for each tax site
• Serve as a point of contact for Site Managers and a resource in resolving software and return-related issues
• File client paperwork and maintain organized records in the Transmitting office
• Effectively use email, scanning software, Google Drive, and other technology in program operations
• Protect client confidentiality
• Complete all specified paid training and tax certifications(No previous experience is required, and support is provided throughout the training period)
• Prior experience working in a fast-paced environment
• Proficiency with technology and knowledge of computer operations and software
• Written and verbal proficiently in English and Spanish

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$20.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.