Bilingual Tax Return Resolution Specialist - Training Provided

Foundation Communities / Buckingham Mutual Housing; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Foundation Communities is seeking a Bilingual Tax Return Resolution Specialist for the Austin area. The temporary role runs mid-December 2026 through April 2027, with daytime weekday availability at Prosper Center South or Prosper Center North.

Training is provided, and no prior experience is required. The position involves resolving IRS-rejected returns, assisting with software configurations, and maintaining confidential client records.

Qualifications

• Fluency in English and Spanish (written and verbal)
• Proficiency with common software tools and technology
• Ability to work in a fast-paced environment during tax season

Responsibilities

• Resolve electronically transmitted returns rejected by the IRS and troubleshoot issues
• Communicate with taxpayers to obtain missing information and explain e-filing issues
• Configure tax software settings for each tax site
• Serve as a point of contact for site managers and resolve software and return-related issues
• File client paperwork and maintain organized records in the Transmitting office
• Use email, scanning tools, Google Drive and other tech to support operations
• Protect client confidentiality
• Complete paid training and tax certifications with provided support
• Demonstrate written and spoken English and Spanish proficiency

Skills

Bilingual English/Spanish

Tech savvy

Fast-paced environment

Tools

Tax software

Email

Scanning software

Google Drive

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Tax Return Resolution Specialist - Training Provided

Asset Building Austin Temporary Austin, TX, US

2 days ago Requisition ID: 1989

Company Description:The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non-profit experience working for a well-respected organization.

Position Description:Tax Return Resolution Specialists contact taxpayers to resolve electronically transmitted returns that the IRS has rejected, troubleshoot tax return diagnostic issues, and assist in other administrative work. We are looking for someone with weekday, daytime availabilitywho is available to work either at Prosper Center South (2900 S I-35 Frontage Rd, Austin, TX 78704) or at Prosper Center North (601 W Braker Ln, Austin, TX 78753).

Temporary Position: Mid-December 2026 – April 2027.

Primary Duties/ Responsibilities

• Assist Transmitting Managers to ensure all returns are transmitted (as applicable) and all rejected tax returns are resolved correctly, professionally, and in a timely fashion
• Communicate with taxpayers regarding missing or incorrect tax return information and effectively explain any issues that arise in e-filing the return
• Assist in configuring tax preparation software settings for each tax site
• Serve as a point of contact for Site Managers and a resource in resolving software and return-related issues
• File client paperwork and maintain organized records in the Transmitting office
• Effectively use email, scanning software, Google Drive, and other technology in program operations
• Protect client confidentiality
• Complete all specified paid training and tax certifications(No previous experience is required, and support is provided throughout the training period)
• Prior experience working in a fast-paced environment
• Proficiency with technology and knowledge of computer operations and software
• Written and verbal proficiently in English and Spanish

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$20.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.