Bilingual Tax Return Resolution Specialist - Training

Foundation Communities; Austin (TX); On-site; USD 23,000 - 32,000; Part time

Job summary

Foundation Communities in Austin, TX is seeking a Bilingual Tax Return Resolution Specialist to support the Tax Help program during the 2027 filing season. You will contact taxpayers, resolve IRS-rejected e-filed returns, and assist with software configuration at Prosper Center South or Prosper Center North.

Temporary position from mid-December 2026 to April 2027. Training is provided, no prior experience required, and compensation is $20.00 per hour with weekday daytime hours.

Qualifications

• Fluency in English and Spanish for written and verbal communication.
• Proficiency with general computer software and office tools.

Responsibilities

• Contact taxpayers to resolve electronically transmitted returns that IRS has rejected.
• Troubleshoot tax return diagnostic issues and assist in administrative work.
• Configure tax preparation software settings for each tax site.
• Serve as a point of contact for Site Managers and a resource for software and return-related issues.
• Maintain organized client records and use email, scanning software, Google Drive, and other technology.

Skills

Bilingual English-Spanish

Job description

Foundation Communities in Austin, TX is seeking a Bilingual Tax Return Resolution Specialist to support the Tax Help program during the 2027 filing season. You will contact taxpayers, resolve IRS-rejected e-filed returns, and assist with software configuration at Prosper Center South or Prosper Center North.

Temporary position from mid-December 2026 to April 2027. Training is provided, no prior experience required, and compensation is $20.00 per hour with weekday daytime hours.