Bilingual Intake Coordinator – Flexible Schedules

Foundation Communities Inc; Austin (TX); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

Training provided

Temporary position

Job summary

Foundation Communities is seeking a Bilingual Intake Coordinator to greet clients, screen eligibility, and help organize documents for tax return preparation. This temporary role offers flexible schedules across multiple Austin-area sites, including Wells Branch, Round Rock, and Taylor.

The position emphasizes bilingual English and Spanish communication, excellent customer service, and the ability to work in a fast-paced nonprofit environment.

Qualifications

• No prior experience required; training provided.
• Professional demeanor with excellent communication and customer service.
• Bilingual in English and Spanish.
• Ability to work in a fast-paced environment.

Responsibilities

• Conduct intake interviews with clients, including validating identities and screening for eligibility.
• Assist taxpayers in assembling required information and documents.
• Serve as a resource by answering questions and providing high-quality customer service.
• Support site managers with operations tasks as needed.
• Protect client confidentiality.

Skills

Bilingual English Spanish

Customer service

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Intake Coordinator – Flexible Schedules

Temporary Austin, TX, US

5 days ago Requisition ID: 1955

Company Description:The Tax Help program at Foundation Communities is seeking a team of enthusiastic, motivated individuals who can help us provide high-quality tax return preparation at our tax sites during the 2027 tax filing season. Tax team members make a tremendous impact in the Austin community while gaining meaningful non‑profit experience working for a well‑respected organization.

Position Description:The Bilingual Intake Coordinator position greets clients, conducts eligibility screenings, and assists taxpayers in assembling all required information and documents. This is a great opportunity for people looking for temporary work, a second job, or an entry‑level position into a dynamic non‑profit organization.Locations include Austin, Wells Branch, Round Rock, and Taylor.Our seasonal jobs offer flexible schedules: full-time and part-time including weekdays, evenings, and weekends. Temporary Position: Mid-December 2026 – April 2027

• Conduct intake interviews with clients, which include validating clients’ identities, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process
• Serve as a resource for clients by answering questions and providing high quality customer service
• Support site managers with operations tasks as needed
• Protect client confidentiality
• Complete all specified paid training and tax certifications (No previous experience is required, and support is provided throughout the training period)
• Prior experience working in a fast‑paced environment
• Professional demeanor with excellent communication and customer service
• Written and verbal proficiently in English and Spanish

Physical Requirements

Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen along with high volume of keyboard use.

Compensation

$20.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job‑related instructions and perform job‑related duties as may be reasonably assigned by his/her supervisor.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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