Bilingual AI Support Engineer (Korean/English)
United States Digital Space LLC
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Benefits offered by this job
Job summary
United States Digital Space LLC is seeking dedicated, experienced professionals to join our User Operations team, supporting customers as we build post-AGI capabilities. You will handle support tickets and live calls, troubleshoot high-impact issues, and collaborate with Engineering, Product, and Sales to deliver a world-class experience.
This role requires bilingual Korean and English, 8+ years in relevant roles, and comfort with AI tools to automate tasks.
Qualifications
- 8+ years in User Operations or related tech roles in fast-growing startups.
- Strong bilingual Korean and English communication.
- Experience with SaaS support and incident management.
Responsibilities
- Troubleshoot and resolve complex technical issues for customers via tickets and live calls.
- Become a trusted expert on the company’s products and platform.
- Escalate and collaborate with Engineering to prevent recurring problems and automate workflows.
- Collaborate with Product and GTM teams to scale support solutions.
- Identify opportunities for automation and AI-powered workflows to improve efficiency.
- Provide on-call support during holidays and weekends as needed.
Skills
Education
Tools
Job description
United States Digital Space LLC is seeking dedicated, experienced professionals to join our User Operations team, supporting customers as we build post-AGI capabilities. You will handle support tickets and live calls, troubleshoot high-impact issues, and collaborate with Engineering, Product, and Sales to deliver a world-class experience.
This role requires bilingual Korean and English, 8+ years in relevant roles, and comfort with AI tools to automate tasks.
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