Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainvi[...]

Zohorecruit; United States; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid training

Overtime opportunities

Fully remote

Job summary

AV Staffing Solutions is seeking a Bilingual Customer Service & Technical Support Representative (Spanish/English) for a remote role serving the New York and Florida areas. The position offers $17–$18/hour with overtime potential in a 24/7 operation and paid training.

Candidates must reside in NY or FL and be fluent in Spanish and English, with at least one year of customer service experience. The role emphasizes empathy, problem-solving, and strong communication across multiple systems.

Qualifications

• Fluent in Spanish and English (spoken and written).
• At least one year of customer service experience (call center experience preferred).
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer applications while assisting customers.
• Patient, professional, and calm when working with customers.
• Must reside in New York or Florida.

Responsibilities

• Provide outstanding customer support via phone and chat in Spanish and English.
• Greet customers, verify account information, listen carefully, and demonstrate empathy.
• Assist customers with account questions, service inquiries, and basic troubleshooting.
• Troubleshoot internet, Wi-Fi, and basic device issues.
• Document customer interactions accurately using internal systems.
• Escalate more complex issues to the appropriate team when needed.

Skills

Bilingual Spanish/English

Customer service

Communication

Problem solving

Tech proficiency

Job description

Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area

Bilingual Customer Service Representative (Spanish/English) Remote – New York or Florida (Preference given to candidates near Plainview, NY or Ocala, FL)

$17–18/hour + Overtime | Fully Remote | 24/7/365 Operation

Join an established remote customer service team in a fast-paced, collaborative call center environment. We're seeking FLUENT Spanish/English Customer Service Representatives who are passionate about helping customers and delivering exceptional service. This fully remote opportunity offers the chance to be part of an employee-centric team that values teamwork, reliability, and a positive customer experience in a 24/7/365 operation.

What You'll Do

• Provide outstanding customer support via phone and chat in Spanish and English.
• Greet customers, verify account information, listen carefully, and demonstrate empathy.
• Assist customers with account questions, service inquiries, and basic troubleshooting.
• Troubleshoot internet, Wi-Fi, and basic device issues.
• Document customer interactions accurately using internal systems.
• Escalate more complex issues to the appropriate team when needed.

What You Bring

• Fluent in Spanish and English (spoken and written).
• At least one year of customer service experience (call center experience preferred).
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer applications while assisting customers.
• Patient, professional, and calm when working with customers.
• Must reside in New York or Florida.

Remote Work Requirements

Candidates must provide their own:

• Updated Windows PC or Mac computer.
• Hardwired internet connection with a minimum download speed of 300 Mbps.
• Quiet, professional workspace free from distractions.

Pay & Schedule

• Pay: $17–18 per hour, depending on experience.
• Paid training.
• Current schedule: Thursday through Monday, 3:00 PM – 12:00 AM ET, with Tuesday and Wednesday off. (Days off are subject to change based on business needs.)
• This is a 24/7/365 operation, including weekends and holidays.
• Schedules are subject to change based on the client's business needs, so candidates must be flexible and available to work other shifts as needed.
• Shift preferences and availability will be discussed during the interview process.
• Two 15-minute breaks and one 30-minute meal break per shift (per company policy).

Why Apply?

• Join an employee-centric company that values teamwork, collaboration, and outstanding customer service.
• Fully remote position with a supportive management team.
• Opportunity to build valuable customer support skills in a growing organization.
• Paid training, overtime opportunities, and a positive team environment.