Remote Bilingual Customer Support Specialist (EN/ES)

Gould Staffing / Employment Solutions; Florida; A distancia; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Employment Solutions is seeking several Remote Bilingual Customer Service Representatives to assist individuals affected by natural disasters. You will handle high-volume inbound calls with empathy and efficiency, working in a fully remote setup from Florida.

The role requires English/Spanish bilingual proficiency, 2–3 years in a fast-paced call center, and a quiet, private workspace with a wired internet connection.

Formación

• Must be bilingual English/Spanish.
• 2–3 years in high-volume call centers.
• High School Diploma or GED required.
• Reliable wired internet connection and a private workspace.

Responsabilidades

• Handle high-volume inbound calls from disaster-affected individuals.
• Provide clear information regarding status, eligibility, and next steps.
• Troubleshoot issues and guide callers through portals and forms.
• Maintain professional, calm, and empathetic communication.
• Navigate multiple systems and document calls accurately.
• Meet performance goals in a fast-paced environment.

Conocimientos

Bilingual English/Spanish

Excellent communication

Multitasking

Attention to detail

Punctuality

Reliability

Calm under pressure

Private workspace

Educación

High School Diploma or GED

Herramientas

Smartphone

High-speed Internet

Descripción del empleo

Employment Solutions is seeking several Remote Bilingual Customer Service Representatives to assist individuals affected by natural disasters. You will handle high-volume inbound calls with empathy and efficiency, working in a fully remote setup from Florida.

The role requires English/Spanish bilingual proficiency, 2–3 years in a fast-paced call center, and a quiet, private workspace with a wired internet connection.