Bilingual Support Specialist (Spanish/English) - Onsite

Johnny's Selected Seeds; Waterville (ME); Presencial; USD 40.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision Insurance

401(k) with Company Match

ESOP & Profit Sharing

Paid Time Off & Parental Leave

Educational Assistance

Employee Discounts

Descripción de la vacante

Johnny's Selected Seeds is seeking a bilingual Customer Support Specialist to assist customers in English and Spanish across phone, email, chat, and other channels. This onsite role in Fairfield, ME supports farmers, gardeners, and growers across North America, delivering exceptional service.

We are looking for someone who enjoys problem solving, has strong communication skills, and can navigate multiple computer systems to process orders, provide product recommendations, and update accounts.

Formación

• Fluent in both English and Spanish (written and verbal).
• Experience in customer service or related roles.
• Comfortable working across multiple computer systems.
• Able to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Support customers in English and Spanish through phone, email, chat, and other channels.
• Enter orders and assist with product recommendations, account updates, order status, and catalog requests.
• Participate in outbound customer outreach and sales campaigns.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to resolve customer issues.
• Deliver a positive customer experience with a focus on first-contact resolution.

Conocimientos

Bilingual Spanish/English

Customer service

Multi-channel support

Sales outreach

Account updates

Herramientas

Salesforce

CRM systems

Descripción del empleo

Johnny's Selected Seeds is seeking a bilingual Customer Support Specialist to assist customers in English and Spanish across phone, email, chat, and other channels. This onsite role in Fairfield, ME supports farmers, gardeners, and growers across North America, delivering exceptional service.

We are looking for someone who enjoys problem solving, has strong communication skills, and can navigate multiple computer systems to process orders, provide product recommendations, and update accounts.