Customer Support Specialist 1

Johnny's Selected Seeds; Fairfield (ME); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Johnny's Selected Seeds in Fairfield, Maine seeks a Customer Support Specialist 1 to deliver exceptional service to farmers and home gardeners. This onsite role offers a seasonal start with potential to become full-time based on performance and business needs.

As the first point of contact, you will handle orders, product questions, and account updates across phone, email, and chat, contributing to customer success while working in a fast-paced, agriculture-focused environment.

Qualifications

• High school diploma or GED required.
• Prior experience or interest in agriculture, farming, or gardening preferred.

Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution.
• Provide accurate, timely responses via phone, email, chat, and other channels.
• Enter and manage orders across all platforms (phone, email, fax, mail, PO).
• Outbound phone sales campaign.
• Support customers with order status, product information, and account updates.
• Document product feedback and customer interactions in CRM.
• Manage catalog/sample requests, hold orders, and backorder communications.
• Collaborate with internal teams to resolve issues and improve service.
• Participate in training, buddy support, and trade show order processing.
• Maintain accurate records and ensure data integrity in all systems.

Skills

Multitasking

Microsoft Office

Verbal communication

Written communication

Detail oriented

Customer-first mindset

Education

High school diploma or GED

Tools

CRM system

Job description

Customer Support Specialist 1

Onsite Fairfield, ME

We're seeking a Customer Support Specialist 1 to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is a seasonal role with the opportunity to go full-time depending on performance and business needs. This is an onsite role at our Fairfield, Maine location with opportunity for hybrid. This position is ideal for someone who is passionate about agriculture, thrives in a fast-paced environment, and enjoys solving problems with a smile. This position is expected to start November 9, 2026.

Position Summary

As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You'll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and the Johnny's Selected Seeds mission.

Compensation & Schedule

• Starting wage: $18/hour
• Incentives: Shift differentials and performance-based bonuses available
• Schedule: Full-time, onsite in Fairfield, ME
• Schedule: Flexibility to work varied hours/days as needed

Key Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution
• Provide accurate, timely responses via phone, email, chat, and other channels
• Enter and manage orders across all platforms (phone, email, fax, mail, PO)
• Outbound phone sales campaign
• Support customers with order status, product information, and account updates
• Document product feedback and customer interactions in CRM
• Manage catalog/sample requests, hold orders, and backorder communications
• Collaborate with internal teams to resolve issues and improve service
• Participate in training, buddy support, and trade show order processing
• Maintain accurate records and ensure data integrity in all systems

Education & Experience

• High school diploma or GED required
• Prior experience or interest in agriculture, farming, or gardening preferred

Skills & Qualifications

• Intermediate computer skills and ability to multitask across programs
• Proficiency in Microsoft Office
• Strong verbal and written communication
• Detail-oriented with excellent problem-solving skills
• Adaptable, self-directed, and able to manage multiple priorities
• Friendly, professional demeanor with a customer-first mindset

Physical Requirements

• Ability to sit at a computer for 75% of the workday
• Lift up to 25 lbs. Bend, pull, and perform light physical tasks

Equal Opportunity Employer

Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.