Agriculture Customer Support Specialist - Onsite Fairfield

Johnny's Selected Seeds; Waterville (ME); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Shift differentials

Performance-based bonuses

Job summary

Johnny's Selected Seeds is seeking a Customer Support Specialist 1 to provide high-quality support to both commercial farmers and home gardeners. This onsite role, located in Fairfield, ME with potential for hybrid schedules, starts at $18/hour and may lead to full-time based on performance and business needs.

As the first point of contact, you will handle orders, answer product questions, update accounts, and respond across multiple channels while contributing to the company mission and

Qualifications

• High school diploma or GED required.
• Experience in agriculture, farming, or gardening preferred.

Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution.
• Provide accurate, timely responses via phone, email, chat, and other channels.
• Enter and manage orders across all platforms (phone, email, fax, mail, PO).
• Outbound phone sales campaign.
• Support customers with order status, product information, and account updates.
• Document product feedback and customer interactions in CRM.
• Manage catalog/sample requests, hold orders, and backorder communications.
• Collaborate with internal teams to resolve issues and improve service.
• Participate in training, buddy support, and trade show order processing.
• Maintain accurate records and ensure data integrity in all systems.

Skills

Communication skills

Multitasking

Customer service

Detail oriented

Professional demeanor

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

Johnny's Selected Seeds is seeking a Customer Support Specialist 1 to provide high-quality support to both commercial farmers and home gardeners. This onsite role, located in Fairfield, ME with potential for hybrid schedules, starts at $18/hour and may lead to full-time based on performance and business needs.

As the first point of contact, you will handle orders, answer product questions, update accounts, and respond across multiple channels while contributing to the company mission and