Bilingual Customer Support Specialist

S-Hand Group; Waterville (ME); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Match

ESOP & Profit Sharing

Paid Time Off & Parental Leave

Educational Assistance

Employee Discounts

Job summary

Johnny's Selected Seeds is seeking a Bilingual Customer Support Specialist fluent in Spanish and English to assist farmers and gardeners across North America. This onsite role in Fairfield, ME requires helping customers via phone, email, chat, and other channels and delivering exceptional service.

You will enter orders, recommend products, handle account updates and order status, and collaborate with internal teams to resolve issues, with emphasis on first-contact resolution and a positive

Qualifications

• Fluent in Spanish and English (written and verbal).
• Strong communication and customer service skills.
• Comfortable working across multiple computer systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Support customers in both English and Spanish through phone, email, chat, and other channels.
• Enter orders and assist with product recommendations, account updates, order status, and catalog requests.
• Participate in outbound customer outreach and sales campaigns.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to resolve customer issues.
• Deliver a positive customer experience with a focus on first-contact resolution.

Skills

Bilingual (Spanish/English)

Customer service

Communication skills

Multi-channel support

Sales campaigns awareness

Tools

Salesforce

CRM systems

Job description

Bilingual Customer Support Specialist (Spanish/English)

Onsite – Fairfield, ME

Ready to plant the seeds of your next career? Join Johnny's Selected Seeds and help support farmers, gardeners, and growers across North America in both English and Spanish.

We are looking for a Bilingual Customer Support Specialist who enjoys helping customers, solving problems, and delivering exceptional service in a fast-paced environment.

Compensation & Schedule

• Starting Wage: $18.54/hour
• Bilingual Differential: Additional $1.00/hour
• Shift differentials and performance-based bonuses available
• Full-time, onsite in Fairfield, ME

Key Responsibilities

• Support customers in both English and Spanish through phone, email, chat, and other channels
• Enter orders and assist with product recommendations, account updates, order status, and catalog requests
• Participate in outbound customer outreach and sales campaigns
• Document customer interactions and maintain accurate records
• Collaborate with internal teams to resolve customer issues
• Deliver a positive customer experience with a focus on first-contact resolution

What We're Looking For

• Fluent in Spanish and English (written and verbal)
• Strong communication and customer service skills
• Comfortable working across multiple computer systems
• Detail-oriented with strong problem-solving abilities
• Adaptable, self-motivated, and able to manage multiple priorities
• Experience with Salesforce, CRM systems, agriculture, farming, gardening, or horticulture is a plus

Physical Requirements

• Ability to work at a computer workstation for most of the workday
• Ability to lift up to 25 pounds and perform light physical tasks as needed

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• ESOP & Profit Sharing
• Paid Time Off & Parental Leave
• Educational Assistance
• Employee Discounts

Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Grow with us and help support gardeners, farmers, and growers across North America in both English and Spanish!