Onsite Customer Support Specialist - Seasonal to Full-Time

Johnny's Selected Seeds; Fairfield (ME); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Johnny's Selected Seeds in Fairfield, Maine seeks a Customer Support Specialist 1 to deliver exceptional service to farmers and home gardeners. This onsite role offers a seasonal start with potential to become full-time based on performance and business needs.

As the first point of contact, you will handle orders, product questions, and account updates across phone, email, and chat, contributing to customer success while working in a fast-paced, agriculture-focused environment.

Qualifications

• High school diploma or GED required.
• Prior experience or interest in agriculture, farming, or gardening preferred.

Responsibilities

• Handle 50+ inbound calls daily with a focus on one-call resolution.
• Provide accurate, timely responses via phone, email, chat, and other channels.
• Enter and manage orders across all platforms (phone, email, fax, mail, PO).
• Outbound phone sales campaign.
• Support customers with order status, product information, and account updates.
• Document product feedback and customer interactions in CRM.
• Manage catalog/sample requests, hold orders, and backorder communications.
• Collaborate with internal teams to resolve issues and improve service.
• Participate in training, buddy support, and trade show order processing.
• Maintain accurate records and ensure data integrity in all systems.

Skills

Multitasking

Microsoft Office

Verbal communication

Written communication

Detail oriented

Customer-first mindset

Education

High school diploma or GED

Tools

CRM system

Job description

Johnny's Selected Seeds in Fairfield, Maine seeks a Customer Support Specialist 1 to deliver exceptional service to farmers and home gardeners. This onsite role offers a seasonal start with potential to become full-time based on performance and business needs.

As the first point of contact, you will handle orders, product questions, and account updates across phone, email, and chat, contributing to customer success while working in a fast-paced, agriculture-focused environment.