Bilingual Support Specialist: Spanish/English (Onsite)

S-Hand Group; Waterville (ME); Presencial; USD 40.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, and Vision Insurance

401(k) with Company Match

ESOP & Profit Sharing

Paid Time Off & Parental Leave

Educational Assistance

Employee Discounts

Descripción de la vacante

Johnny's Selected Seeds is seeking a Bilingual Customer Support Specialist fluent in Spanish and English to assist farmers and gardeners across North America. This onsite role in Fairfield, ME requires helping customers via phone, email, chat, and other channels and delivering exceptional service.

You will enter orders, recommend products, handle account updates and order status, and collaborate with internal teams to resolve issues, with emphasis on first-contact resolution and a positive

Formación

• Fluent in Spanish and English (written and verbal).
• Strong communication and customer service skills.
• Comfortable working across multiple computer systems.
• Detail-oriented with strong problem-solving abilities.

Responsabilidades

• Support customers in both English and Spanish through phone, email, chat, and other channels.
• Enter orders and assist with product recommendations, account updates, order status, and catalog requests.
• Participate in outbound customer outreach and sales campaigns.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to resolve customer issues.
• Deliver a positive customer experience with a focus on first-contact resolution.

Conocimientos

Bilingual (Spanish/English)

Customer service

Communication skills

Multi-channel support

Sales campaigns awareness

Herramientas

Salesforce

CRM systems

Descripción del empleo

Johnny's Selected Seeds is seeking a Bilingual Customer Support Specialist fluent in Spanish and English to assist farmers and gardeners across North America. This onsite role in Fairfield, ME requires helping customers via phone, email, chat, and other channels and delivering exceptional service.

You will enter orders, recommend products, handle account updates and order status, and collaborate with internal teams to resolve issues, with emphasis on first-contact resolution and a positive