Bilingual Customer Support Specialist Spanish/English Onsite

S-Hand Group; Fairfield (ME); Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, and Vision Insurance

401(k) with Company Match

ESOP & Profit Sharing

Paid Time Off & Parental Leave

Educational Assistance

Employee Discounts

Descripción de la vacante

Johnny's Selected Seeds in Fairfield, ME seeks a Bilingual Customer Support Specialist to support customers in English and Spanish across phone, email, chat, and other channels. You will enter orders, provide product recommendations, and assist with account updates and catalog requests.

We offer full-time onsite work with a starting wage of $18.54/hour plus a $1.00/hour bilingual differential, plus shift differentials and performance-based bonuses. Prior experience with Salesforce/CRM is a plus.

Formación

• Fluent in Spanish and English (written and verbal).
• Strong communication and customer service skills.
• Comfortable working across multiple computer systems.
• Detail-oriented with strong problem-solving abilities.
• Adaptable, self-motivated, and able to manage multiple priorities.
• Experience with Salesforce, CRM systems, agriculture, farming, gardening, or horticulture is a plus.

Responsabilidades

• Support customers in both English and Spanish through phone, email, chat, and other channels.
• Enter orders and assist with product recommendations, account updates, order status, and catalog requests.
• Participate in outbound customer outreach and sales campaigns.
• Document customer interactions and maintain accurate records.
• Collaborate with internal teams to resolve customer issues.
• Deliver a positive customer experience with a focus on first-contact resolution.

Conocimientos

Bilingual Spanish/English

Customer service

CRM systems

Problem solving

Adaptability

Herramientas

Salesforce

CRM platforms

Descripción del empleo

Johnny's Selected Seeds in Fairfield, ME seeks a Bilingual Customer Support Specialist to support customers in English and Spanish across phone, email, chat, and other channels. You will enter orders, provide product recommendations, and assist with account updates and catalog requests.

We offer full-time onsite work with a starting wage of $18.54/hour plus a $1.00/hour bilingual differential, plus shift differentials and performance-based bonuses. Prior experience with Salesforce/CRM is a plus.