Bilingual Support Specialist - Spanish/English

CFS; Hudson (OH); On-site; USD 43,000 - 46,000; Full time

Job summary

CFS in Hudson, OH is seeking a Bilingual Customer Service Representative to communicate with customers by phone, email and chat in Spanish and English. The role focuses on resolving questions about products and services and ensuring accurate records.

You will work Monday through Friday on-site, with opportunities to grow into additional responsibilities as you become familiar with policies and CRM systems.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Proficient with basic computer applications and CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent (college degree a plus).

Responsibilities

• Communicate with customers via phone, email, and chat in both Spanish and English.
• Assist with product/service questions, order issues, billing inquiries, and general support.
• Handle and resolve customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer needs are met.
• Stay up-to-date on company products, services, and policies.

Skills

Bilingual Spanish/English

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

CFS in Hudson, OH is seeking a Bilingual Customer Service Representative to communicate with customers by phone, email and chat in Spanish and English. The role focuses on resolving questions about products and services and ensuring accurate records.

You will work Monday through Friday on-site, with opportunities to grow into additional responsibilities as you become familiar with policies and CRM systems.