Bilingual Customer Service Representative

CFS; Hudson (OH); On-site; USD 43,000 - 46,000; Full time

Job summary

CFS in Hudson, OH is seeking a Bilingual Customer Service Representative to communicate with customers by phone, email and chat in Spanish and English. The role focuses on resolving questions about products and services and ensuring accurate records.

You will work Monday through Friday on-site, with opportunities to grow into additional responsibilities as you become familiar with policies and CRM systems.

Qualifications

• Fluent in Spanish and English (spoken and written).
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Proficient with basic computer applications and CRM systems.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent (college degree a plus).

Responsibilities

• Communicate with customers via phone, email, and chat in both Spanish and English.
• Assist with product/service questions, order issues, billing inquiries, and general support.
• Handle and resolve customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer needs are met.
• Stay up-to-date on company products, services, and policies.

Skills

Bilingual Spanish/English

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

Job title: Bilingual Customer Service Representative

Location: On-site in Hudson, OH

Schedule: Monday–Friday

Salary: $43,000 - $46,000 depending on experience

Why This Opportunity Stands Out

• Manufacturer and distributor that focuses on delivering exceptional service to support distributor success
• Believes strong service builds trust and leads to shared growth and achievement
• Your voice matters—ideas are encouraged and valued
• Flexible, supportive work culture
• Opportunity to grow and take on more responsibility over time

Key Responsibilities (Bilingual Customer Service Representative)

• Communicate with customers via phone, email, and chat in both Spanish and English
• Assist with product/service questions, order issues, billing inquiries, and general support
• Handle and resolve customer complaints with empathy and professionalism
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure customer needs are met
• Stay up-to-date on company products, services, and policies

Qualifications (Bilingual Customer Service Representative)

• Fluent in Spanish and English (spoken and written)
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Proficient with basic computer applications and CRM systems
• Ability to multitask and manage time effectively
• High school diploma or equivalent (college degree a plus)