Customer Success & Support Specialist

CFS; Richfield Township (OH); On-site; USD 41,000 - 45,000; Full time

Job summary

CFS in Richfield Township, Ohio, is seeking a Customer Service Representative to provide fast, friendly support via phone, email, and chat. You will resolve inquiries, process requests, and help ensure a positive customer experience.

This role emphasizes clear communication and empathy, with 1–3 years of experience, a high school diploma, and comfort with CRM tools. Salary range is 41,000–45,000 yearly.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Strong communication and problem‑solving skills.
• Comfortable using CRM tools and basic computer applications.
• Ability to stay calm, organized, and customer‑focused.

Responsibilities

• Respond to customer questions with clarity and professionalism.
• Troubleshoot issues and provide effective solutions.
• Process orders, returns, and account updates.
• Document interactions in the CRM system.
• Escalate complex issues when needed.
• Contribute to service quality and response-time goals.

Skills

Communication

Problem-solving

CRM usage

Customer-focused

Education

High school diploma or equivalent

Tools

CRM tools

Basic computer applications

Job description

CFS in Richfield Township, Ohio, is seeking a Customer Service Representative to provide fast, friendly support via phone, email, and chat. You will resolve inquiries, process requests, and help ensure a positive customer experience.

This role emphasizes clear communication and empathy, with 1–3 years of experience, a high school diploma, and comfort with CRM tools. Salary range is 41,000–45,000 yearly.