Bilingual Senior Customer Care Specialist - Ohio

Apple; Columbus (OH); On-site; USD 27,552 - 41,328; Full time

Job summary

Apple in Ohio is seeking a bilingual Retail Customer Care professional to manage high‑priority client cases via phone, email, and other channels. You will collaborate with cross‑functional teams to resolve complex issues while maintaining service levels and timelines.

Required BA/BS or 5+ years in customer support, plus fluency in Spanish and strong English skills, with a proactive, detail‑oriented, adaptable approach to a fast‑paced retail environment.

Qualifications

• Fluency in Spanish and excellent English language skills.
• Minimum of two years of contact-center or customer-support experience.
• Understanding of retail commerce operations, policies, and procedures.
• Ability to work in a fast-paced, evolving environment.
• Strong analytical skills and decision making.

Responsibilities

• Support the Retail Customer Care group through inbound and outbound calls, e‑mail, and other channels.
• Manage important client cases and high‑priority scenarios from front‑line professionals.
• Develop creative solutions for complex customer issues while maintaining service level and timeline targets.
• Collaborate with cross‑functional teams to resolve significant problems.
• Identify emerging customer trends, suggest process improvements, and provide feedback to enhance the customer experience.

Skills

Spanish fluency

English fluency

Customer support

Active listening

Problem solving

Communication skills

Teamwork

Adaptability

Attention to detail

Independence

Education

Bachelor's Degree

Job description

Apple in Ohio is seeking a bilingual Retail Customer Care professional to manage high‑priority client cases via phone, email, and other channels. You will collaborate with cross‑functional teams to resolve complex issues while maintaining service levels and timelines.

Required BA/BS or 5+ years in customer support, plus fluency in Spanish and strong English skills, with a proactive, detail‑oriented, adaptable approach to a fast‑paced retail environment.