Bilingual Customer Service Representative (Banking Operations)

Cornell Fitness Centers; Talent (OR); Remote; USD 32,000 - 42,000; Full time

Job summary

Cornell Fitness Centers is seeking entry-level Customer Service Representatives to assist customers with account-related inquiries, requests, and issue resolution in a fast-paced environment. Bilingual Spanish is a plus and strong communication skills are essential as you handle inquiries via phone and other channels, document interactions, and follow established procedures.

Candidates should have basic computer skills and experience in customer-facing roles.

Qualifications

• Strong verbal and written communication skills.
• Customer service, call center, banking, retail, or administrative experience preferred.
• Basic computer skills and ability to learn new systems.
• Must be located in Ohio or meet remote-location requirements.
• Comfortable working in a fast-paced, high-volume environment.

Responsibilities

• Handle customer inquiries via phone and other communication channels.
• Assist with account questions and resolve customer issues.
• Document customer interactions accurately in internal systems.
• Follow established processes and procedures.
• Provide professional and courteous customer service.

Skills

Bilingual Spanish

Communication skills

Basic computer skills

Job description

Job Description

We are looking for entry-level Customer Service Representatives to support customers with account-related inquiries, requests, and issue resolution. This is a high-volume environment requiring strong communication, attention to detail, and a customer-focused approach.

Bilingual (Spanish preferred) skills are a plus.

• Handle customer inquiries via phone and other communication channels.
• Assist with account questions and resolve customer issues.
• Document customer interactions accurately in internal systems.
• Follow established processes and procedures.
• Provide professional and courteous customer service.

Job Description

We are looking for entry-level Customer Service Representatives to support customers with account-related inquiries, requests, and issue resolution. This is a high-volume environment requiring strong communication, attention to detail, and a customer-focused approach.

Bilingual (Spanish preferred) skills are a plus.

Key Responsibilities

• Handle customer inquiries via phone and other communication channels.
• Assist with account questions and resolve customer issues.
• Document customer interactions accurately in internal systems.
• Follow established processes and procedures.
• Provide professional and courteous customer service.

Requirements

• Strong verbal and written communication skills.
• Customer service, call center, banking, retail, or administrative experience preferred.
• Basic computer skills and ability to learn new systems.
• Must be located in Ohio or meet remote-location requirements.
• Comfortable working in a fast-paced, high-volume environment.