Bilingual Support Specialist - English/Spanish (Remote MX)

Hos247 Llc; EUA; Teletrabalho; USD 35 000 - 48 000; Tempo integral

Resumo da oferta

Hos247 Llc is seeking a fully remote customer support specialist to assist English- and Spanish-speaking customers. Based in Mexico, the role focuses on handling inquiries through standard contact-center channels and maintaining service quality across languages.

You will document interactions, follow escalation paths, and stay current on Hos247’s products and services. A reliable home-office setup and a stable internet connection are required to support remote, multi-channel support.

Qualificações

• Full professional fluency in English and Spanish.
• Experience in customer service or support, preferably remote.
• Reliable internet and home-office setup for remote work.

Responsabilidades

• Respond to customer inquiries in English and Spanish via remote channels.
• Document interactions and escalate when issues are not resolved at first contact.
• Maintain knowledge of Hos247 Llc products and services to answer questions.
• Coordinate with internal teams to resolve issues promptly.

Conhecimentos

Bilingual English/Spanish

Customer support experience

Remote work setup

Descrição da oferta de emprego

Hos247 Llc is seeking a fully remote customer support specialist to assist English- and Spanish-speaking customers. Based in Mexico, the role focuses on handling inquiries through standard contact-center channels and maintaining service quality across languages.

You will document interactions, follow escalation paths, and stay current on Hos247’s products and services. A reliable home-office setup and a stable internet connection are required to support remote, multi-channel support.