Bilingual Support Specialist (English/Spanish) — Remote

Odyssey; Sumpter Township (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Odyssey is seeking a Customer Support Specialist to assist Spanish-speaking families with their inquiries. This remote role requires full professional fluency in both English and Spanish.

The ideal candidate will have over 3 years of experience in customer support, proficiency in Zendesk, and a strong customer-focused attitude. You will be responsible for responding to inquiries, translating communications, and maintaining detailed records of interactions.

The position offers an opportunity to work in a dynamic environment dedicated to improving educational experiences for families across various states.

Qualifications

• Full professional fluency in English and Spanish (written and verbal) is required.
• 3+ years of experience in a customer support role.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries in both languages via phone, email, and chat.
• Serve as a primary point of contact for Spanish-speaking families.
• Translate customer-facing communications from English to Spanish as needed.

Skills

Fluent in English

Fluent in Spanish

Experience with Zendesk

Customer support experience (3+ years)

Education

High school diploma or equivalent

Tools

Customer support software

Job description

Odyssey is seeking a Customer Support Specialist to assist Spanish-speaking families with their inquiries. This remote role requires full professional fluency in both English and Spanish.

The ideal candidate will have over 3 years of experience in customer support, proficiency in Zendesk, and a strong customer-focused attitude. You will be responsible for responding to inquiries, translating communications, and maintaining detailed records of interactions.

The position offers an opportunity to work in a dynamic environment dedicated to improving educational experiences for families across various states.