Bilingual Support Specialist (English/Spanish) — Remote

Odyssey; Georgia; On-site; USD 40,000 - 55,000; Full time

Job summary

Odyssey is seeking a bilingual customer support representative proficient in both English and Spanish. This remote position is crucial for addressing customer inquiries from Spanish-speaking families, ensuring equitable access to education programs. The ideal candidate will have extensive experience in customer support and be adept with tools like Zendesk.

Candidates located in Georgia or similar states are preferred. Join us in enhancing the customer experience through effective communication.

Qualifications

• Full professional fluency in English and Spanish (written and verbal).
• 3+ years of experience in a customer support role.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries in both languages.
• Serve as a primary contact for Spanish-speaking families.
• Translate customer communications as needed.

Skills

Fluency in English

Fluency in Spanish

Experience with Zendesk

Customer-focused attitude

Education

High school diploma or equivalent

Tools

Zendesk

Job description

Odyssey is seeking a bilingual customer support representative proficient in both English and Spanish. This remote position is crucial for addressing customer inquiries from Spanish-speaking families, ensuring equitable access to education programs. The ideal candidate will have extensive experience in customer support and be adept with tools like Zendesk.

Candidates located in Georgia or similar states are preferred. Join us in enhancing the customer experience through effective communication.