Bilingual Support Specialist - Remote (English/Spanish)

Odyssey; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Odyssey is seeking a Customer Support Representative to provide assistance in English and Spanish to families. Key responsibilities include responding to inquiries, translating communications, and maintaining records of customer interactions.

The ideal candidate must be fluent in both languages, have at least 3 years of experience in customer service, and be skilled in using support software. This remote position is available for candidates located in the United States, with preferred states including Texas and New York.

Qualifications

• Full professional fluency in English and Spanish (written and verbal) required.
• 3+ years of experience in a customer support role.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries in both English and Spanish.
• Serve as a primary point of contact for Spanish-speaking families.
• Translate customer-facing communications from English to Spanish as needed.

Skills

Fluency in English

Fluency in Spanish

Experience with Zendesk

Problem-solving abilities

Attention to detail

Education

High school diploma or equivalent

Tools

Customer support software

Job description

Odyssey is seeking a Customer Support Representative to provide assistance in English and Spanish to families. Key responsibilities include responding to inquiries, translating communications, and maintaining records of customer interactions.

The ideal candidate must be fluent in both languages, have at least 3 years of experience in customer service, and be skilled in using support software. This remote position is available for candidates located in the United States, with preferred states including Texas and New York.