Bilingual Support Specialist (English/Spanish) — Remote

Odyssey; Utah; On-site; USD 40,000 - 60,000; Full time

Job summary

Odyssey is seeking a bilingual customer support representative fluent in English and Spanish. This remote position requires you to assist Spanish-speaking families with inquiries about Education Savings Accounts.

You will be the primary point of contact, resolving issues, translating communications, and ensuring equitable access to program support. Candidates should have 3+ years of customer support experience and familiarity with Zendesk.

Qualifications

• Full professional fluency in English and Spanish (written and verbal) — required.
• Experience with Zendesk or a similar contact management system is required.
• 3+ years of experience in a customer support role.

Responsibilities

• Respond to customer inquiries in both English and Spanish via phone, email, SMS, and chat.
• Serve as a primary point of contact for Spanish-speaking families.
• Resolve customer issues and complaints, escalating complex cases as appropriate.

Skills

Fluency in English

Fluency in Spanish

Experience with Zendesk

Verbal and written communication skills

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Zendesk

Job description

Odyssey is seeking a bilingual customer support representative fluent in English and Spanish. This remote position requires you to assist Spanish-speaking families with inquiries about Education Savings Accounts.

You will be the primary point of contact, resolving issues, translating communications, and ensuring equitable access to program support. Candidates should have 3+ years of customer support experience and familiarity with Zendesk.