Bilingual Support Specialist (English/Spanish) — Remote

Odyssey; Iowa (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Odyssey is looking for a Customer Support Specialist who will assist Spanish-speaking families and stakeholders by addressing inquiries and providing program information. This role demands full professional fluency in both English and Spanish, along with a commitment to equity and excellent customer service.

The position is remote, with preference for candidates residing in states like Louisiana and Iowa. Successful applicants will support the growth of ESA and microgrant programs, ensuring access for all families.

Qualifications

• Full professional fluency in both English and Spanish (written and verbal).
• 3+ years of experience in a customer support role.
• Proficiency in using customer support software and tools.

Responsibilities

• Respond to customer inquiries in both English and Spanish.
• Serve as the primary point of contact for Spanish-speaking families.
• Translate customer-facing communications as needed.
• Resolve customer issues and complaints.
• Maintain detailed records of customer interactions.

Skills

Fluent in English

Fluent in Spanish

Customer support experience

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Zendesk or similar

Job description

Odyssey is looking for a Customer Support Specialist who will assist Spanish-speaking families and stakeholders by addressing inquiries and providing program information. This role demands full professional fluency in both English and Spanish, along with a commitment to equity and excellent customer service.

The position is remote, with preference for candidates residing in states like Louisiana and Iowa. Successful applicants will support the growth of ESA and microgrant programs, ensuring access for all families.