Bilingual Support Rep I - Spanish (Irvine, CA)

ConsumerDirect, Inc.; Irvine (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan

Comprehensive medical, dental, and vision plans

$1,500 annual stipend for learning and development

Free daily energy drinks, coffee, and snacks

Health and wellness benefits

Job summary

A financial technology firm in Irvine, CA is seeking a Bilingual Support Representative I to join their Customer Service team. The ideal candidate will have at least 1 year of customer service experience, be bilingual in Spanish, and possess strong communication skills. Responsibilities include handling customer inquiries and ensuring a positive experience. The position offers comprehensive benefits and a collaborative work environment.

Qualifications

• 1+ years of Customer Service experience.
• Familiarity with basic tech functions.
• Excellent communication skills over the phone and email.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries via phone, email, and chat.
• Document customer interactions using internal CRM.

Skills

Customer Service

Bilingual in Spanish

Technical Support

Communication Skills

Time Management

Tools

HubSpot

Microsoft Excel

Microsoft Outlook

Job description

A financial technology firm in Irvine, CA is seeking a Bilingual Support Representative I to join their Customer Service team. The ideal candidate will have at least 1 year of customer service experience, be bilingual in Spanish, and possess strong communication skills. Responsibilities include handling customer inquiries and ensuring a positive experience. The position offers comprehensive benefits and a collaborative work environment.