Bilingual Benefits Specialist (English/Spanish)

The Jonus Group; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development resources

Wellness programs

Career growth opportunities

Job summary

Jonus Group is seeking a bilingual Benefits Service Representative in Irvine, CA to deliver exceptional customer service and assist in benefits administration. Fluent English/Spanish capabilities are required to effectively assist a diverse client base.

The role focuses on handling inquiries across health, dental, retirement plans, and other benefits while maintaining confidentiality and accuracy. Strong communication and organizational skills are essential for success.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or related field, or equivalent work experience.
• Bilingual English/Spanish required.
• Prior benefits administration or account assistant experience preferred.
• Strong communication and interpersonal skills for diverse audiences.
• Excellent organizational and multitasking abilities with attention to detail.
• Familiarity with HR or benefits software; proficiency in MS Office.

Responsibilities

• Serve as primary benefits contact via in-person, phone, email, or chat with multi-language support.
• Assist clients and employees with understanding benefits plans (health, dental, retirement, perks).
• Process enrollments, updates, terminations, and changes accurately.
• Collaborate with internal/external stakeholders to improve benefits communication.
• Coordinate benefits events such as open enrollment and wellness fairs.
• Resolve inquiries promptly and escalate issues as needed.
• Maintain compliance records and documentation.
• Stay informed about relevant laws and regulations.
• Identify opportunities to improve processes for better client experience.
• Act as account liaison between benefits administration and other departments.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Interpersonal skills

Microsoft Office

HR software

Confidentiality

Education

Bachelor's degree in Business Administration / HR or equivalent

Tools

Microsoft Office

HR software

Job description

Jonus Group is seeking a bilingual Benefits Service Representative in Irvine, CA to deliver exceptional customer service and assist in benefits administration. Fluent English/Spanish capabilities are required to effectively assist a diverse client base.

The role focuses on handling inquiries across health, dental, retirement plans, and other benefits while maintaining confidentiality and accuracy. Strong communication and organizational skills are essential for success.