Bilingual Financial Services Rep (Spanish)

MCI Careers; Killeen (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI Careers is seeking Bilingual Financial Service Representatives to support financial service clients. The position requires strong communication skills and a customer-focused mindset while handling various inquiries and providing support through phone, email, and chat.

The ideal candidate should have a high school diploma, at least 3 years of call center experience, and be fluent in English and Spanish. A supportive environment offering growth opportunities within the company is provided.

Qualifications

• Minimum age: 18 years.
• At least 3 years of experience in a call center environment.
• Minimum 1 year in a customer service role.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Understand customer needs and provide accurate solutions.
• Maintain detailed CRM records of customer interactions.

Skills

Bilingual in Spanish

Strong communication skills

Customer-focused mindset

Strong problem-solving abilities

Ability to multitask

Education

High School Diploma or equivalent

Associate’s degree or higher

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)

Windows PC applications

Job description

MCI Careers is seeking Bilingual Financial Service Representatives to support financial service clients. The position requires strong communication skills and a customer-focused mindset while handling various inquiries and providing support through phone, email, and chat.

The ideal candidate should have a high school diploma, at least 3 years of call center experience, and be fluent in English and Spanish. A supportive environment offering growth opportunities within the company is provided.