Bilingual Support Consultant (English/French) Remote

IDEXX Laboratories; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Health/Dental/Vision benefits

Remote-friendly

Provided laptop

Job summary

IDEXX Laboratories is seeking a Customer Support Consultant to handle veterinary diagnostics inquiries, delivering timely, accurate information by phone and maintaining strong customer rapport.

You will coordinate test results, follow-up testing, and sample logistics while working in a fast-paced, remote-capable role with flexible hours and a strong emphasis on collaboration and problem-solving.

Qualifications

• Proven track record of exceptional phone-based customer service.
• Fluent in English and French (written and spoken).
• Comfortable eight-hour phone work in a quiet workspace.
• Associate’s or Bachelor’s degree in computer-related or scientific field.
• Strong listening, communication, and interpersonal skills.

Responsibilities

• Serve as liaison between customers and IDEXX laboratories.
• Answer questions and resolve issues primarily over the phone.
• Provide and clarify lab test results; coordinate follow-up tests and sample logistics.

Skills

Phone support

English & French

Strong communication

Multitasking

Problem solving

Attention to detail

Adaptability

Collaboration

Computer skills

Lab/medical knowledge

Education

Associate/Bachelor in computer or science

Tools

Microsoft Teams

Remote work tools

Job description

IDEXX Laboratories is seeking a Customer Support Consultant to handle veterinary diagnostics inquiries, delivering timely, accurate information by phone and maintaining strong customer rapport.

You will coordinate test results, follow-up testing, and sample logistics while working in a fast-paced, remote-capable role with flexible hours and a strong emphasis on collaboration and problem-solving.