Bilingual Spanish Support Agent - Remote (Temp)

MCI; Arkansas; Remote; USD 19,000 - 30,000; Part time

Benefits offered by this job

Paid Training

Health Benefits

Casual Dress Code

Job summary

MCI is seeking bilingual agents to provide remote customer support during data breach events. The position is temporary and activated as needed, with shifts across a broad schedule. You will assist customers with inquiries, use account management systems, and deliver compassionate, effective service in sensitive situations.

Successful candidates will be emailed and texted on an as-needed basis. This role requires strong communication, reliability, and teamwork to maintain positive customer

Qualifications

• Bilingual English and Spanish required.
• Strong customer service and communication skills.
• Ability to type 20+ words per minute and use basic MS Office apps.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions; improve customer experience.
• Utilize service techniques and systems; follow established processes.
• Escalate issues to appropriate channels when needed.
• Maintain a positive and engaged team-oriented approach when handling inquiries.

Skills

Bilingual English/Spanish

Customer service oriented

Typing 20+ wpm

MS Office basics

Education

High School Diploma or equivalent

Job description

MCI is seeking bilingual agents to provide remote customer support during data breach events. The position is temporary and activated as needed, with shifts across a broad schedule. You will assist customers with inquiries, use account management systems, and deliver compassionate, effective service in sensitive situations.

Successful candidates will be emailed and texted on an as-needed basis. This role requires strong communication, reliability, and teamwork to maintain positive customer