Spanish-Speaking Customer Care Specialist

Employers from Greece; United States; Remote; USD 36,000 - 60,000; Full time

Job summary

Patrique Mercier Recruitment FR seeks a Spanish Speaking Customer Care Agent to join a dynamic team focused on exceptional service. The role targets candidates fluent in Spanish with a passion for helping customers.

Responsibilities include supporting Spanish-speaking clients across phone, email, and chat, resolving inquiries, and maintaining CRM records. Collaboration across departments and ongoing training are encouraged to improve service delivery.

Qualifications

• Fluency in Spanish and English, both written and verbal.
• Experience in customer service or similar role preferred.
• Outstanding communication and interpersonal skills.
• Strong ability to resolve problems and ensure customer satisfaction.
• Competent in using customer service platforms and Microsoft Office tools.
• Detail-oriented with excellent organizational capabilities.
• Enthusiastic about delivering superior customer service.

Responsibilities

• Provide high-quality customer support to Spanish-speaking clients via phone, email, and chat.
• Address inquiries, concerns, and requests promptly and professionally.
• Help resolve issues to maintain customer satisfaction and loyalty.
• Document interactions and maintain accurate CRM records.
• Keep updated on products and services to assist customers effectively.
• Collaborate with teammates and departments to enhance customer experience.
• Engage in ongoing training to improve service delivery and product knowledge.

Skills

Bilingual Spanish/English

Communication skills

Interpersonal skills

Problem solving

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment FR seeks a Spanish Speaking Customer Care Agent to join a dynamic team focused on exceptional service. The role targets candidates fluent in Spanish with a passion for helping customers.

Responsibilities include supporting Spanish-speaking clients across phone, email, and chat, resolving inquiries, and maintaining CRM records. Collaboration across departments and ongoing training are encouraged to improve service delivery.