Bilingual Spanish Office Assistant – Frontline Community Services

multco; Portland (OR); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Multnomah County’s Bienestar de la Familia team seeks a Full-Time Bilingual Office Assistant 2 to support Youth and Family Services in Portland, OR. The role focuses on welcoming clients, scheduling appointments, and providing Spanish interpretation and translation services across reception, phone, and online channels.

The position emphasizes cultural responsiveness, data management, and coordination of services like mental health, addiction services, and SNAP outreach, with ad-hoc telework and

Qualifications

• Bilingual/Bicultural Spanish: This position requires proficiency in (speak, read, write) Spanish language.
• An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment to be considered proficient.

Responsibilities

• Greet clients and visitors both in-person and on the telephone, providing culturally competent, excellent customer service in a fast-paced environment.
• Schedule and coordinate appointments for diverse program providers, including mental health, addiction services, case management, and the SNAP outreach program.
• Deliver continuous Spanish interpretation and translation services at the reception desk, over the telephone, online, and during group sessions.
• Direct clients to appropriate services, confirm appointments, make reminder calls, and proactively monitor client wait times.
• Address unexpected situations and client concerns promptly, taking appropriate action or referring individuals to the correct resources.
• Plan and organize community-facing initiatives, including the Mercado and food distribution events.

Skills

Bilingual Spanish

Job description

Multnomah County’s Bienestar de la Familia team seeks a Full-Time Bilingual Office Assistant 2 to support Youth and Family Services in Portland, OR. The role focuses on welcoming clients, scheduling appointments, and providing Spanish interpretation and translation services across reception, phone, and online channels.

The position emphasizes cultural responsiveness, data management, and coordination of services like mental health, addiction services, and SNAP outreach, with ad-hoc telework and