Bilingual/Bicultural Spanish Office Assistant 2

Multnomah County; Portland (OR); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Ad hoc telework

Onsite work at Baltazar Ortiz Center

Job summary

Multnomah County in Portland, OR is seeking a Bilingual/Bicultural Spanish Office Assistant 2 for the Bienestar de la Familia program at the Baltazar Ortiz Community Center. This role provides administrative support, manages data, schedules appointments, and delivers Spanish interpretation and translation services to ensure accessible, culturally competent services.

Flexible ad hoc telework is available; candidates must reside in Oregon or Washington.

Qualifications

• Equivalent to an associate’s degree and 1–4 years of qualifying experience.
• Must have a valid driver's license by time of hire.
• Ability to pass a criminal background check

Responsibilities

• Greet clients and visitors; provide culturally competent customer service.
• Schedule appointments for diverse program providers and coordinate translated services.
• Maintain client data in ServicePoint and prepare outreach materials

Skills

Bilingual Spanish/English

Customer service

Data entry

Office software

Education

Associate's degree

Tools

ServicePoint

Google Suite

Microsoft Word

Job description

Pay Range: $26.07 - $32.06 Hourly

Department: Department of County Human Services (DCHS)

Job Type: Regular

Represented Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): September 17, 2026

The Opportunity:

Attention please! The highly successful Bienestar De La Familia Team is seeking a new Team member. If you like serving communities from diverse cultural and ethnic backgrounds – You're the one! The Bienestar de la Familia (The Well-being of the Family) offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino Community, as well as serving other diverse groups and the community at large.

About the Position:

Multnomah County Department of County Human Services (DCHS) is pleased to announce an open competitive recruitment to fill one (1) Full-Time Bilingual/Bicultural Spanish Office Assistant 2 position in Youth and Family Services, Bienestar de la Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218. This position is scheduled for ad-hoc telework Monday - Friday, 8:00 a.m. - 5:00 p.m. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

The Bilingual Office Assistant 2 ensures the smooth daily operation of the Bienestar de la Familia program by providing comprehensive administrative support, managing data, and scheduling appointments across diverse social and holistic services. Centered in racial equity, this frontline role serves as the welcoming first point of contact for clients and directly supports service staff in delivering culturally responsive care. The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions within DCHS.

Primary responsibilities include:

A. CLIENT SUPPORT

Greet clients and visitors both in-person and on the telephone, providing culturally competent, excellent customer service in a fast-paced environment. Schedule and coordinate appointments for diverse program providers, including mental health, addiction services, case management, and the SNAP outreach program. Deliver continuous Spanish interpretation and translation services at the reception desk, over the telephone, online, and during group sessions. Direct clients to appropriate services, confirm appointments, make reminder calls, and proactively monitor client wait times. Address unexpected situations and client concerns promptly, taking appropriate action or referring individuals to the correct resources. Plan and organize community-facing initiatives, including the Mercado and food distribution events.

B. Program Support

Monitor daily schedules for appointment accuracy and proactively keep program providers informed of any changes or updates. Obtain and verify client demographics using appropriate databases, and update client enrollments and accounts in ServicePoint. Use Google Suite and Microsoft Word to maintain tracking sheets and create flyers, surveys, and outreach materials. Organize program activities, manage client data entry for the Mercado, and take meeting minutes as needed. Update forms, brochures, signs, and other physical community resource materials to ensure information is current. Conduct client satisfaction surveys to assist with program evaluation and improvement. Complete assigned administrative projects at the Ortiz Center.

C. RESOURCE MANAGEMENT

Serve as the primary point of communication between program staff, Facilities, external partners, and the building owner. Troubleshoot basic office equipment issues and submit necessary service and repair requests to appropriate staff.

The successful candidate will demonstrate:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
• Knowledge of trauma-informed practices that actively do not re-traumatize individuals and communities
• Knowledge of the principles and practices of advanced, complex case management
• Ability to collaborate and build relationships to achieve positive work outcomes
• Ability to work effectively independently and as part of a team
• Comfort with change

To Qualify: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*: Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values. Equivalent to the associate’s degree AND One (1) to four (4) years of experience that demonstrates the ability to perform the duties the position. (Equivalency 1- 4 years of qualifying training and/or experience). Must have a valid driver license by time of hire Must pass a criminal background check We acknowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply.

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime pay.

Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. For more information about our benefit offerings, please visit: Employee Benefits Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

Additional Details: Ad Hoc Telework: This position is designated as “ad hoc telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of ad hoc Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Work Location: This position works onsite at the Baltazar Ortiz Community Center, 6736 NE Killingsworth St., Portland, OR 97218

Additional Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion:

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Recruiter:

Gary Miguel Email: [e-mail] Phone: [phone]

Job Profile: 6001 - Office Assistant 2

We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters.