Bilingual Program Aide II — Frontline Support

Clackamas County; Oregon City (OR); On-site; USD 32,000 - 40,000; Full time

Job summary

Clackamas County’s CFCC Division seeks a Bilingual English/Spanish Program Aide 2 to support Workforce Programs. You will assist with referrals, eligibility, enrollment, and maintain confidential client information across multiple systems, communicating with clients in person, by phone, text, and email.

The role emphasizes organization, customer service, and collaboration with program staff and partners. You will help with forms, navigate websites and employment applications, and connect

Qualifications

• Minimum of two years of relevant experience in public-facing roles.
• Bilingual fluency in English and Spanish required.
• Experience delivering excellent customer service to diverse populations.
• Ability to access programs, services, or community resources for clients.
• Experience collaborating with a team to meet program requirements.
• Proficiency with MS Office (Outlook, Word, Excel) and internet browsers.
• Experience using video-conferencing tools such as Zoom or MS Teams.
• Experience entering and managing data in databases or client tracking systems.

Responsibilities

• Maintain program and client records across multiple databases and systems.
• Provide front-line client and program support, greeting participants and explaining services.
• Process and track client referrals and service requests for eligibility and status.
• Maintain participation and service information in required systems and accurate case notes.
• Coordinate client feedback surveys and required program reporting data.
• Provide general administrative support including mailings, filing, and scheduling.
• Schedule client appointments and follow up on referrals and documentation.
• Support daily program operations and connect participants with resources.

Skills

Bilingual English/Spanish

Customer service

Teamwork

Data entry

Microsoft Office

Video conferencing

Recordkeeping systems

Tools

Excel

Outlook

Word

File Explorer

iMatchSkills

Oregon DHS TRACS

Apricot Social Solutions

Job description

Clackamas County’s CFCC Division seeks a Bilingual English/Spanish Program Aide 2 to support Workforce Programs. You will assist with referrals, eligibility, enrollment, and maintain confidential client information across multiple systems, communicating with clients in person, by phone, text, and email.

The role emphasizes organization, customer service, and collaboration with program staff and partners. You will help with forms, navigate websites and employment applications, and connect