Bilingual Spanish Mobile Associate | Tech & Service

T-Mobile US Inc.; Pasadena (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring to support retail operations in a fast-paced environment. You will engage customers, demonstrate devices and services, and tailor solutions to meet individual needs while using digital tools to show network coverage and benefits.

Responsibilities include customer interactions, product demonstrations, and completing training to stay updated on products and processes. This role emphasizes service excellence and relationship-building within a team setting.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring to support retail operations in a fast-paced environment. You will engage customers, demonstrate devices and services, and tailor solutions to meet individual needs while using digital tools to show network coverage and benefits.

Responsibilities include customer interactions, product demonstrations, and completing training to stay updated on products and processes. This role emphasizes service excellence and relationship-building within a team setting.