Bilingual Spanish Member Experience Specialist

AAA Mountain West Group; Capitola (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Great Pay

401k Matching

Benefits

Paid Holidays

Paid Time Off

Collaborative Environment

AAA Classic Membership

Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group in Capitola, CA is seeking a Member Experience Associate to deliver outstanding service and value to members through genuine care and personal service. You will meet needs across multiple branches, rotating as needed and maintaining sales focus with strong listening and product knowledge.

The role offers a competitive hourly base of $24.60 plus commissions, with typical incentive ranges.

Qualifications

• Customer Service: professional and friendly attitude with problem-solving and adaptability.
• Sales: ability to meet/exceed goals, listen, and close sales while maintaining consistency across locations.
• Bilingual in Spanish is a plus for serving a diverse customer base.

Responsibilities

• Deliver Member Services and product sales while adhering to branch procedures and compliance.
• Promote AAA products to members to achieve individual and branch goals.
• Understand and anticipate member needs, recommending relevant solutions and flexible branch support.

Skills

Customer Service

Sales

Bilingual in Spanish

Education

High School Diploma/GED

Job description

AAA Mountain West Group in Capitola, CA is seeking a Member Experience Associate to deliver outstanding service and value to members through genuine care and personal service. You will meet needs across multiple branches, rotating as needed and maintaining sales focus with strong listening and product knowledge.

The role offers a competitive hourly base of $24.60 plus commissions, with typical incentive ranges.