Bilingual Spanish Intake Coordinator

Insperity; San Antonio (TX); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Life and disability insurance

Paid time off

Collaborative team environment

Descrizione del lavoro

Insperity is seeking a Bilingual Spanish Intake Coordinator to support admissions, coordinate patient services, and ensure a strong customer experience from referral through delivery.

Roles include verifying demographics, insurance details, and physician information, coordinating onboarding, and communicating with patients and caregivers to assess needs. The ideal candidate has a high school diploma, 45 WPM typing, and excellent organizational and multitasking abilities.

Competenze

• High school diploma or GED required.
• Typing speed of at least 45 WPM.
• Strong customer service and telephone skills.
• Excellent organizational and time-management abilities.
• Experience using computers and common software applications.
• Ability to work independently with minimal supervision.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to learn company-specific technology.

Mansioni

• Respond to incoming referrals and intake requests from referral sources, agencies, account managers, and patients.
• Verify demographic, insurance, physician, and delivery information.
• Coordinate admission and onboarding activities while ensuring appropriate services are provided.
• Communicate with patients and caregivers to assess ongoing needs.
• Obtain and process physician documentation and authorizations.
• Coordinate with insurance providers regarding eligibility and authorization requirements.
• Document and route communications in accordance with organizational policies.
• Conduct patient follow-up and referral status communications.
• Collaborate with internal teams, referral sources, and patients to resolve issues and improve service delivery.
• Maintain compliance with company policies, procedures, and quality standards.
• Perform additional duties as assigned.

Conoscenze

Bilingual Spanish

Customer service

Telephone communication

Organizational skills

Time management

Multitasking

Independent work

Interpersonal skills

Attention to detail

Tech literacy

Formazione

High school diploma or GED

Descrizione del lavoro

Insperity is seeking a Bilingual Spanish Intake Coordinator to support admissions, coordinate patient services, and ensure a strong customer experience from referral through delivery.

Roles include verifying demographics, insurance details, and physician information, coordinating onboarding, and communicating with patients and caregivers to assess needs. The ideal candidate has a high school diploma, 45 WPM typing, and excellent organizational and multitasking abilities.