Bilingual Spanish HR Support Associate (Entry Level)

Avis Budget Group; Tulsa (OK); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Training program

Employee discounts

EAP (Employee Assistance Program)

Community involvement opportunities

Job summary

Avis Budget Group is hiring a Bilingual HR Employee Support Representative in Tulsa, OK. In this role, you will handle HR-related queries via phone, case management, and chat, guiding employees through HR processes and self-service tools.

You will educate staff on available HR services, resolve issues promptly, and ensure documentation meets policy standards while using Workday and other HR systems to support a positive employee experience.

Qualifications

• Minimum high school degree and 1 year experience in customer services or HR area.
• Excellent oral and written communication to answer employees' queries.
• Strong problem solving and customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail and ability to work independently and in teams.
• Proficient in Microsoft Office applications.
• Spanish language proficiency preferred.
• Workday or other HRIS experience preferred.
• Experience in HR Service Center / Contact Center operations preferred.
• HR Certification preferred.

Responsibilities

• Responds to HR queries via phone, case management, and live chat; documents and escalates as needed.
• Educates employees on HR Services and promotes self-service tools.
• Researches and resolves issues quickly; prioritizes multiple requests.
• Determines root cause of issues and provides accurate answers.
• Uses HR systems to fulfill requests and resolve HR needs.
• Maintains compliance with HR processes and policies.
• Utilizes Workday and Employee Portal for self-service and knowledge base.
• Works independently on routine tasks and contributes to service improvements.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Workday

Job description

Avis Budget Group is hiring a Bilingual HR Employee Support Representative in Tulsa, OK. In this role, you will handle HR-related queries via phone, case management, and chat, guiding employees through HR processes and self-service tools.

You will educate staff on available HR services, resolve issues promptly, and ensure documentation meets policy standards while using Workday and other HR systems to support a positive employee experience.