Bilingual Entry Level HR Specialist

United States 2 Avis Budget Car Rental LLC; Oklahoma; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

Group voluntary benefits including: LG

401(k) Retirement Plan with company-m"

Full training to learn the business

Employee discounts on Avis/Budget cars

Employee Assistance Program

Community involvement opportunities

Job summary

Avis Budget Group in Oklahoma is seeking a Bilingual HR Employee Support Representative to handle HR-related queries and HR transactions as the first point of help across departments. You will manage cases via phone, chat, and case management systems, ensuring timely, accurate responses while promoting self-service tools.

Ideal candidates have at least one year of customer service or HR experience, strong communication and organizational skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience in customer service and/or HR.
• Strong spoken and written communication skills.
• Excellent problem-solving and customer service abilities.
• Strong organizational skills for tracking and documenting.
• Attention to detail and ability to work independently or in a team.
• Proficient in Microsoft Office applications.
• Spanish language (preferred).
• Experience with Workday or other HRIS (preferred).
• Experience in HR service center or contact center operations (preferred).
• HR certification (preferred).

Responsibilities

• Responds to questions on HR procedures via phone, case management, and live chat.
• Uses systems to document and process requests per policy.
• Educates employees about HR services and promotes self-service tools.
• Researches and resolves problems in a timely manner.
• Prioritizes multiple requests and manages workloads.
• Identifies root causes of issues to provide accurate answers.
• Ensures documentation meets policy requirements.
• Utilizes HR systems including Workday and Employee Portal.
• Works independently on routine tasks.
• Contributes to improving HR services and procedures.
• Maintains compliance with HR shared service processes.
• Performs duties per service level agreements.

Skills

Bilingual EN/ES

Communication

Problem solving

Organizational skills

MS Office

Teamwork

Customer service

Education

High school diploma

Tools

Workday

HRIS

HR Portal

Job description

Bilingual/ English-Spanish Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The T1 Bilingual HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level. The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

What You'll Do:

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Uses systems to document and ... as needed following the appropriate processes
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
• Researches and resolves all problems in a timely manner.
• Must be able to work on more than one issue simultaneously and prioritize urgency of requests
• Probes cases to determine root cause of the issue or question in order to provide accurate answers
• Identifies and researches incoming queries from employees
• Ensures that documentation and employee requests meet the policy for each process
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Works independently on most routine tasks
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management
• Performs duties according to service level agreements

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What We're Looking For:

• Minimum high school degree
• At least one year experience in customer services and/ or human resources area
• Excellent oral and written communication skills to answer employees' queries effectively
• Excellent problem solving skills and strong customer service skills
• Strong organizational skills for tracking and documenting
• Attention to detail
• Ability to work both independently and in teams
• Proficient in Microsoft Office applications
• Additional language - Spanish (Preferred)
• Workday or other HRIS experience (Preferred)
• Experience in an HR Service Center / Contact Center Operation (Preferred)
• HR Certification (Preferred)

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Tulsa Oklahoma United States of America A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.